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Online Dollz Policy
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.
All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
RETURN POLICY: "All Sales are Final ... No Returns, No Exchanges, No Exceptions".
When placing an order online with PROM DOLLZ, you can be confident that you will receive a new, authentic dress in the size and color that you request. (Please consult the correct vendor size chart to determine the size you would like to order). If you have questions regarding what size to order do not hesitate to contact us at (636) 467-7331 a customer service team member will be happy to review your measurements with you to help recommend what size you should order.
All online dress orders are Final Sale. This is the same policy we employ in our store. we do not give refunds, we do not take returns, we do not make exchanges and we do not give store credit on any orders. We do not accept cancellations on orders for any reason. We will not be responsible for you ordering the incorrect size, style or color. Dresses fit each person differently depending on different body types. We recommend ordering the size that will accommodate your largest measurement. Alterations may be necessary to attain the best fit. Alterations are never included with purchase.
It is your responsibility to order the correct size, color and style. Please make sure you give us the correct wear date (date you need the dress by) when ordering. We will not order the dress or charge your card, unless we can guarantee delivery by that date. We have up until the date you specify on your order to deliver the dress via standard ground shipping within the continental United States. You can call us for any further questions.
We track all shipments to confirm delivery. If you would like expedited shipping there is an additional charge based on the type of shipping, the weight of the dress, and location dress is being sent to. Please call us at (636) 467-7331 if you would like expedited shipping. If for any reason, your dress is not available in time for this date, your money will be refunded in full.
Please Note: Some dresses may have zippers that do not lay completely smooth when the dress is put on. It is not a defect, you will need to pull the bridge of the dress together to smoothly zip. It is necessary for the manufacturer to design some dresses with fabric cut on the bias. It is what make the fabric drape as well as it does. It is not necessary to correct through alterations which is not recommended. We will not be responsible for this possibility.
All dresses are inspected staff prior to leaving our store. We are not responsible for the condition of the dress once it leaves our store. Please be assured that we respect and protect your privacy. All credit card transactions are secure.